CONSULTING SERVICES

IMPLEMENTATION

Our goal is to deliver successful and sustainable change

Today’s business environment demands flexibility and speed to transform

To stay relevant and to pursue a competitive advantage, organizations are constantly going through a cycle of change.

Whether that’s pursuing new markets, implementing the latest technologies, or undertaking structural reforms, each change requires time and effort to embed into the organization. Through our Implementation practice, we help our clients address important challenges to drive this change.

How do we help?

How to rapidly translate strategy into execution’

Fast adjustments to new technologies, consumer trends, ways of working, and competitors require continuous strategic changes, not just operational ones. Today companies need to be able to rapidly and efficiently redefine their paths and implement either important transformations or a portfolio of interrelated projects.

A common challenge of a CEO and its board is how to fulfill the company strategy through successful project execution. Integration helps to answer questions like:

  • What are the priority projects that should be implemented to deliver business results according to our desired timeline?
  • What implementation strategy should I adopt to ensure a smooth transition between systems/processes/services?
  • How to avoid and manage implementation risks?

How to adapt standardized project management methodologies to suit company culture.’

Culture is unique to each company and must be considered seriously when operationalizing project management to avoid a clash with team ways of working. We consider in our solutions aspects such as:

  • How to adapt project management methodologies to suit the professionals and culture of a company?
  • How to involve and leverage business leaders to drive the implementation?
  • What are the appropriate speed and pace for a project execution according to the industry, market, region, company values, professional’s motivation, business needs, etc.?

How to make project governance an enabler not a detractor’

Project governance can often feel like a chore to fulfill rather than an enabler to drive speed and efficiency into the project. Starting at the project conception it is important to foresee implementation needs along the different moments in the timeline and guarantee infrastructure, communication tools, and support materials to support project deployment.

A clear, robust, and comprehensive Project Governance is a must-have to enable decision-making processes and risk management. We help to answer:

  • What tools should I use to allow for visibility and control? How centralized does control need to be?
  • How to implement and maintain the right balance of quality and speed?
  • How to plan infrastructure needs and consider them in the project budget?

How to take care of the most important asset – people’

To have the correct team, engaged, aligned, and motivated is one of the most important aspects when executing complex implementations; but it usually proves the toughest challenge considering unique individuals, group dynamics, and culture. Our Change Management expertise aims to support project leaders to answer questions like:

  • How to keep staff motivated and energized over a long transformation?
  • What is the most effective training strategy to adopt change and avoid business disruption?
  • How to ensure knowledge is absorbed and kept inside the company when consultants exit?

What makes us different?

Together on this journey – we become one team

Considering these varied challenges, we aim to bring a pragmatic and inclusive approach to our projects which fully addresses our clients varied needs, goals, and contexts. Ultimately our mindset for delivery reverts to four key elements:

Plan and make feasible the delivery of business needs, while maintaining the proposed scope, time, cost and resources of the project Get Things Done Prioritize the aspects to be addressed and generate an action roadmap. Inspiration and Movement Ensure the implementation process connects business strategy to reality Adherence to Reality Define, measure and act to capture our proposed results Ensure Results

We stay close to our clients. They tell us that:

  • We bring a human quality to our delivery, and honesty that means that there are no surprises
  • We don’t just ensure that we deliver the technical outcomes, we go further to bring everyone from leadership through to operations onboard on the transformation journey
  • We work together with complete commitment during both the difficult and the joyful moments

OUR SERVICES

Our solutions aim to address our client’s differing needs across three dimensions:

Helping clients to deal with the most critical aspects of integration, right from the investment thesis through to full integration. Our approach encompasses integration strategy definition, preparation and execution of technical and human aspects, culture and leadership integration, synergies management and design of business solutions.

Supporting in the design, planning and implementation of a Project Portfolio Management Office (PMO) or temporarily executing the PMO role to ensure strategic projects deliver on their planned business goals. We improve internal capability, through instilling a project management culture, processes and governance which enables the company to achieve continuous transformation in response to a changing environment.

Guiding companies through comprehensive and often complex supply network transformations that require technical expertise and intelligent coordination across the organization. Our solid methodology and expertise ensure minimum business disruption, engagement across teams, individuals and relevant stakeholders (from suppliers to regulatory agencies and customers) as well as change management.

Ensuring the smooth transition to a new Go-to-Market model, through mitigating disruption to company’s professionals, clients, consumers and distribution partners and a comprehensive translation of the strategy into the field.

Helping organizations build the capability to execute and achieve sustainable organic growth for the long term. We help our retail clients make footprint expansion targets a reality by translating strategy into execution through targeted and tailored actions across four levels: strategy, process, governance, and organizational structure.

System
Implementation

Supporting organizations implement and embed different kinds of systems and software, applying agile project management with a consumer-centric view.

SUCCESS STORIES

CHALLENGE

Our client a large American multinational beauty company had recently acquired multiple brands in a strategic move to widen and grow its product portfolio. They had decided to integrate the Planning, Manufacturing, and Logistics Network of the acquired companies in order to capture the foreseen synergies.

The consolidation process was extremely challenging because it required a high level of coordination across +250 professionals in +30 countries in Europe, USA, Canada and EMEA, +15 production sites, and +76 distribution centers around the globe.

Moreover, the benefits related to this integration were desired to be captured as early as possible given the strategic importance to the company worldwide.

APPROACH

Given the accelerated timelines and complex challenges, a large Integration team was deployed to work fully on-site, bolstering the client team. This ensured close proximity with all stakeholders, on the job training/change management for staff, better communication across the countries, and an ability to resolve unforeseen issues swiftly.

We assumed the project management responsibility of the Manufacturing Footprint and Distribution Centers consolidation programs preparing a detailed plan considering all involved regions, business areas, and processes. To ensure the forecasted synergies would be realized, a robust PMO was deployed to track not just deliverables, but also operational objectives and benefits.

RESULT

We supported the client in delivering the integration in a very aggressive timeline with minimal business disruption. Including the closure of some manufacturing sites in addition to the transfer of production lines. In distribution, in just 6 months we coordinated the building and starting-up of distribution centers across multiple countries and managed the incorporation of 3rd party logistics.

Beyond the business implementation results, Integration ensured the engagement, alignment, and cooperation along with the entire transition of the +30 involved countries. This ensured a sustainable operational transformation after our team had rolled-off.

CHALLENGE

A family-owned retail company was acquired by a large investment fund. Unfortunately, due to a combination of variables and the economic context in Brazil, the company experienced a drop in profitability.

An urgent turnaround of the situation was needed and a clear target of improvement of 2.5x EBITDA in 3 years, and a change in leadership, was set by the investment fund. Integration was selected as the consulting firm to address and solve this challenge, given our expertise in the sector, pragmatism, and speed to delivery.

APPROACH

A deep diagnosis to identify value creation opportunities in all areas of the company was done with two main objectives: 1) bring operating efficiency in the current business model and 2) generate future value in new business and commercial models. From those opportunities, we built a cohesive roadmap of projects and initiatives to reach the pursued target in a 3 years timeframe.

Once the path to follow was clearly designed, a variety of project and change management methodologies were put in place by our team: a ramp-up plan, detailed work fronts plan, project governance for weekly tracking, structured risks and issues escalation matrix and procedures, management tools for monitoring and communicating, and constant leadership involvement through the on-site and disciplined meeting to expedite project decisions.

At Integration, we do value professionals, engagement, ambiance, motivation, and inspiration as key enablers of major and deep transformations. With this in mind, we also developed a new variable remuneration and talent retention model to drive important behaviors within the company and culture.

RESULT

The project delivered above expectations, reaching 2.6x EBITDA in the 3 years timeframe, and broke historical records in terms of both revenue and profitability.

Beyond the business result, the company benefited from achieving a renewed spirit of collaboration and improvement and was left better prepared to tackle future challenges with improved processes/tools/governance for project management.

CHALLENGE

After the multi-million dollar acquisition of a national consumer goods manufacturer by a global household brand, Integration was hired as the clean team, to plan and manage the Post Merger Integration process.

The strength of the acquired business’ portfolio, including sales and distribution, combined with the know-how and capabilities of the global company created a great opportunity for business expansion; however, given the large sizes of the two companies and the

APPROACH

Given the size of the deal, our main goal was to ensure the two organizations would be working together as one right from Day 1, avoiding any major operational issues.

With this in mind, we focused on developing (i) a clear and specific roadmap to concretely define the companies end-state vision and integration strategy, from transition plan to the longer-term and (ii) a highly detailed 100 Day plan to ensure teams and actions could be highly coordinated in the early phases.

On the people side, we needed to work across parties to ensure the people, cultural strengths and best practices of each company were preserved. An effective stakeholder-management process was implemented in an intensive and frequent basis to monitor and address engagement, concerns, and ensure professionals’ commitment and performance along the merger process.

RESULT

The success of the implementation was characterized across multiple metrics:

  • From Day 1 there was minimal disruption to operations – with business KPIs all remaining in optimal levels
  • The synergies outlined in the Business Case were realized
  • Successful internal communications to more than 3,500 employees with 100% of key professionals staying within the company during the transition
  • External communications, that resulted in no negative impacts on customers, providers, or market perception

CHALLENGE

A leading global Consumer Beauty company had reached a moment where they were experiencing high performance in Modern Trade channels, but significantly lower performance in the Indirect Traditional Trade channel. The company came to understand that it was drastically under-indexed in sales via distributors in key-opportunity regions, and a majority of sales teams were reporting problematic distributor relationships.

To combat this challenge, they asked for Integration’s support in developed a global methodology that could support their local operations and boost indirect trade results.

APPROACH

In our first phase of the Programme we built a solid foundation for sustainable change. This took shape as a detailed, bespoke “playbook” that was not limited to the needs of emerging markets, but instead offered commercial teams at all stages, ideas for taking their distributor relationships to the next level, including the ability to:

  • Map and select target distributors
  • Run complete assessments of distributor performance, financial health and operational capabilities
  • Design, implement and monitor annual plans to develop distributor capabilities and improve results for the client and its partners
  • Terminate relationships with underperforming or operationally inadequate distributors

The playbook balanced the need for a global approach with fitting the local realities of each market. From the outset, we developed the methodology in strong collaboration with the regional representatives in each continent.

Next came an implementation phase dubbed ‘local acceleration’; where we aimed to guarantee the practical, effective implementation across selected zones.

Over the course of four years we supported the practical application of the methodology across 12 vastly different countries (ranging from Pakistan to Peru), running training sessions and adapting guidance appropriately to local needs. Each of these countries represented diverse challenges, ranging from finance issues to process improvements to deeper strategic discussions.

RESULT

This highly tailored approach resulted in pragmatic recommendations for each market and enabled quick implementation. At the same time, the standard nature of the programme across countries made it possible to transfer best practices from market to market.

As a consequence of the successful implementation, sales by the distributor have outpaced growth in modern trade by 5 percentage points, thanks to significantly closer cooperation with distributors (e.g. (+123% Pay For Performance Agreements, +43% Joint Distributor Business Plans), while simultaneously reducing days of inventory by 16% on average.

WATCH TESTIMONIAL

André Martino, Vice President of Gallo – Brazil, talks about the challenges the company faced, and how Integration was able to support them during a difficult time and structure new processes, with deep awareness of regional culture.


André Martino, Vice-President Brazil | Gallo
WATCH TESTIMONIAL

Andrea Napolitano talks about how Integration is present in Arca+’s history since the beginning, structuring the operational processes and first months of implementation. Integration also supported the team in the discussions between the leaders of the institute. She says Integration’s support was fundamental for the Institute to exist today.


Andrea Napolitano, CEO | Arca+
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In the video, Andreas Zeidler, Vice-President of Business Development at the German company Vorwerk, talks about the support given by Integration during a large project related to the global IT network and business reengineering.


Andreas Zeidler, Vice-President of Business Development – Germany | Vorwerk
WATCH TESTIMONIAL

In this video, Ms Steinhauser talks about Integration’s work alongside Natura in the refinement of the scope, methodologies and the design of processes for the launch of the company’s digital platform. One of the differentials pointed out by Carolina is the attention with change management, risk gathering and project impacts.


Carolina Steinhauser, Financial Manager | Natura
WATCH TESTIMONIAL

In this video, Mr Righetti tells us about Integration’s experience in Supply Chain, in Process Redesign and Change Management in the implementation of the processes, which were decisive for the hiring of the company.


Cesar Righetti, Director of Operations | Cielo
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Daniel Linhares, People and Management Director at Localiza, talks about Integration’s work on three different work fronts, in which Integration’s experience and dedication to the project’s objectives were essential.


Daniel Linhares, People and Management Director | Localiza
WATCH TESTIMONIAL

Edson Higo highlights the long-standing relationship between Danone and Integration, and the aspects of working together that have captured his attention since the beginning. For him, Integration’s engagement, professionalism, commitment and way of embedding themselves in the team were important elements in delivering the latest project with Danone on time and with quality.


Edson Higo, General Manager | Danone Nutricia
WATCH TESTIMONIAL

Director of Human Resources Elisabete Strina highlights Integration’s excellent work with Grupo Ri Happy, including the team’s unconditional support as a key differential.


Elisabete Strina, Director of Human Resources | Grupo Ri Happy
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Eugênio Mattar, CEO of Localiza, highlights why the company chose Integration to support revising their process. He believes Integration brings a strategic vision for all processes and works with care and dedication.


Eugênio Mattar, CEO | Localiza
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In this video, Mr Allen talks about the very important cultural moment the company was going through, and how Integration helped us to define our positioning and priorities in the short-, medium- and long-term. What Mr Allen emphasises is the capacity Integration has of going beyond the technical definitions, by collaborating and working “side by side” like a team. The success of the project allowed the development of other opportunities at a regional level in Latin America.


Gabriel Allen, President | Brinks
WATCH TESTIMONIAL

Gabriel Felzenszwalb highlights his long-term relationship with Integration. What catches his attention most is the high quality of Integration’s final delivery. He believes Integration conducted the analyses part of a complex acquisition very well, and during the implementation, the preparation of the entire integration and communication strategy made all the difference.


Gabriel Felzenszwalb, Partner – Private Equity | Vinci Partners
WATCH TESTIMONIAL

In this video, Mr Núñez talks about Integration’s work in the physical, cultural and process integration which took place between Ri Happy and PB Kids, understanding the company, mapping the challenges and working together with the client.


Héctor Núñez, President and CEO | Ri Happy
WATCH TESTIMONIAL

João Caetano Mello, President of Ebba, talks about Integration’s contribution to a Due Diligence, Supply Chain and Go-to-Market project, and how Integration approached cultural issues within the company.


João Caetano Mello Neto, President | Britvic Ebba
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In this video, Mr Marino highlights in the video some milestones of the projects developed by Integration alongside Natura, among them the fact of defining the methodology well, bringing methodology, allocating competent professionals and guaranteeing the implementation of the projects.


José Vicente Marino, Vice-President of Business | Natura
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In this video, Ms de Brito tells us about her experience with Integration in a process redesign project, highlighting that from the beginning all the targets were very well understood and they worked together with the client. She points out agility as one of the key factors of the work, in the diagnosis as well as in the implementation of the project.


Judith de Brito, Superintendent Director | UOL
WATCH TESTIMONIAL

In this video, Mr Tarquinio highlights Integration’s essential role when Tupy were facing a complex scenario, after two acquisitions carried out by the company. For Mr Tarquinio, Integration’s main differential was the concern with the tangibility of the recommendation and the provision of guidance for the implementation.


Luiz Tarquínio, President | Tupy
WATCH TESTIMONIAL

Maria Esther talks about Integration’s performance during the integration of Kellog’s Mexico and Paratti do Brasil. For the executive, Integration’s strategic participation was essential to the success of the project, from working together as a complete team to respecting ​of both companies’ values.


Maria Esther Torres, HR Director – Latin America | Kellogg’s
WATCH TESTIMONIAL

Paul Price comments on his motivation in hiring Integration to carry out the transition of a joint venture in Brazil to a company which was 100% independent and controlled by Hershey’s. He talks about his satisfaction with Integration, who assured the necessary resources for the needs of the local Operation, and also highlights the local expertise, international knowledge and easy access to the company’s partners.


Paul Price, Director – International Business Development | Hershey’s
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In this video, Mr Nava highlights two main qualities Integration has, which were clear during the project for the implementation and automation of the back-office processes: the well-defined methodology, which allowed the process to be developed in a very clear manner and always aligning expectation; and the degree of involvement of the people within the project, with the level of professionalism and fulfilment of the agreement and proposal.


Rafael Gómez Nava, General Director | IPADE
WATCH TESTIMONIAL

In this video, Mr Osmo highlights in this video the very hands on characteristic that is always present in the projects he developed with Integration, most of them involving change and transformation. He mentioned also the technical quality of the professionals, which are not guided only by presentations, but by the involvement with the day to day of the projects.


Rodrigo Osmo, Executive Director | Tenda
WATCH TESTIMONIAL

Ronaldo Art points out that in Johnson & Johnson project with Integration that involved integrating new brands, the creativity and discipline of the consulting professionals were a big differential in the implementation of the solutions. Ronaldo also shares that it was a great pleasure having Integration as a business partner.


Ronaldo Art, Business Unit Director | Johnson & Johnson

INDUSTRY EXPERIENCE

The Implementation practice has delivered more than 450 projects with clients all over the globe, including Latin America, North America, and Europe in a wide variety of industries, such as Consumer goods (Beverages, Food, Health, Beauty & Personal Care, Domestic appliances, etc); Retail (Wholesalers & Distributors, Apparel, Food Service); Healthcare and Pharmaceuticals; Private Equity & Investments; Government and Public Services and others.

We have led projects for well-known clients as L’Oréal, Danone, Kellogg, Carrefour, J&J, PepsiCo, Red Bull, Kraft, Mondelez, Tupperware, Whirlpool,  Sky, COTY, Grupo BIG, Centauro, Onofre, Ri Happy, Raia Drogasil, Boticário, Grupo Notre Dame, Eurofarma, Mafra, Onofre, Kroton, Grupo Zap, Edenred, and others.

Our latest thinking:

POST MERGER INTEGRATION DURING COVID-19 UNCERTAINTY

TALK TO US

Danilo Vinicius

Danilo is a Manager within our Implementation practice. Since 2011 he has been supporting our clients implement a range of strategies, from revision of their go-to-market model, distribution network migrations, cost reduction, structural changes and systems overhaul. His experience includes the Consumer goods, Health/Pharmaceuticals, Industrials and Construction sectors to name just a few.

Diogo Selingardi

Diogo has been working in Integration's Implementation practice since 2011, supporting our clients across sectors, but in particular Private Equity, Financial Services and Consumer Goods. Across his time working in Implementation he has delivered and led complex projects related to M&A, PMI, synergy capture, cost reduction and strategic planning.

Francisco Pereira Leite

Francisco is a Managing Partner and has been working within Integration since 1999. An all-rounder, Francisco has moved across our practices, working for the first eight years with focus in Supply Chain and then increasing his scope to the Finance & Management and Implementation areas. His experience over more than 150 projects includes Implementation and [...]

Henrique Barbalho

Henrique is a Manager within Integration’s German office. He has significant experience working across Integration's Supply Chain and Implementation practices, both in Germany and Brazil. His talent lies in taking projects from the redesign to the implementation phase, across different industries such as Consumer Goods, Construction and Property Development, Agriculture, Retail and the Public Sector.

Jaime Espinoza

Jaime Espinoza is a Manager at Integration with significant experience in Supply Chain and Implementation having worked across both of Integrations practices. His work in consulting has developed his knowledge in industries including Consumer Goods, Construction, Pharmaceuticals, Private Equity and Infrastructure among others. Moreover, the founding of his own company, an intermediary technology platform for [...]

Jamie Gale

Jamie is a Partner in our office in London. He has spent more than 25 years in the consulting industry and private sector. Jamie is recognised for his extensive experience in digital, developing and executing strategies that enable business transformation. He has supported clients across Manufacturing, Retail, Telecommunications, Financial Services and Transportation with improving operational [...]

Leila Penteado

Leila is a Manager at Integration and has been working since 2008 in our Supply Chain and Implementation practices. She balances technical ability with a knowledge of people; having worked in the Implementation of complex projects with strong focus on Change Management as well as in Process Redesign, System Implementation, Integrations/Mergers, Logistic Network redesign, Transport [...]

Marília José

Marília José is a manager at Integration. From may 2014 to jan 2018 she worked in the Finance & Management Practice, and since then has been serving the Implementation Practice as a Finance & Management business partner. Her experience includes work in strategic roadmaps, transformation and cost reduction, project management, governance and indicators, and process [...]

Paula Mercadante

Paula is a Partner at our office in London. She has almost 30 years of experience in consulting and is seen as an authority in leading complex projects such as Post-Merger Integrations, Carve-Outs, and the Recovery of Projects in Crisis. Across a varied career that has seen her move geographically across Latin America, Asia and [...]

Roberta Vasconcelos

Roberta is a highly experienced professional and senior manager within Integration’s Implementation practice, joining Integration in 2007. She has experience in the design and implementation of complex transformations with both national and international scope; having helped companies to develop and implement new consumer service strategies, restructure their service model, manage expansions, develop PMOs, define overall [...]

Rodrigo Castillo

Rodrigo is a Manager within our Implementation practice. He has worked in numerous complex transformational project implementations in USA, Europe and LATAM. Across Consumer Goods, Oil & Gas, Industrials and Pharmaceutical industries projects he has developed an expertise in strategy and PMO implementation as well as systems (ERP) transformation.

Rodrigo Seabra

Rodrigo is a Managing Partner in our office in Munich. He joined Integration in 2006 in Brazil and led the Mexico office, before taking on responsibility of the German operation. Rodrigo is part of our Implementation practice, has amassed international experience in industries such as Consumer Goods, Retail, Pharmaceutical and Healthcare and has led strategic [...]

Rodrigo Weiler

Rodrigo is a Director at Integration and has been working for over 20 years in our Implementation practice. He is an authority in the implementation of transformational projects with great complexity and need for Change Management. His experience is diverse across industries, ranging from implementation in retail (e.g. of Go-to-Market Models, Category Management or Commercial [...]

Wanderley Scatolin

Wanderley Scatolin is a Manager within Integration’s Implementation Practice. He has extensive consulting experience with Integration in Supply Chain and Implementation projects and within industry, having worked as an Executive Planning Manager at Biolab Farmacêutica. His experience includes managing the entire integrated planning flow, from coordinating the flow of new product launches (NPDI), to leading [...]

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